Refund, Cancellation & Delivery Policy

Last updated: 17 July 2026

Everything we sell is a digital or in-person education service — nothing is shipped. Here is exactly how delivery, cancellation and refunds work for each service.

Delivery — how and when you get access

  • Online test series & recorded courses: access is granted instantly and automatically after successful payment, in your student account on this website (Dashboard → My Courses). No physical shipping is involved.
  • If you don’t see access within 30 minutes of a successful payment, message us on WhatsApp (+91 70143 23661) with your payment reference — we resolve access issues within 24 hours or refund in full.
  • Free downloads: delivered immediately on the download page after submitting the form.
  • Live batches: your seat is confirmed on call/WhatsApp after enrolment; classes run per the published schedule.

Test series & recorded courses (digital products)

Because digital tests and videos are delivered instantly and can be fully consumed right away, payments for digital products are non-refundable once access is granted — this is why we provide a free sample test that is exactly like the paid ones. Please try it before you buy.

We will always refund in full if:

  • You were charged but access was not granted, and we cannot fix it within 24 hours
  • You were charged twice for the same purchase (duplicate payment)
  • A technical fault on our side prevents your child from using the product and we cannot resolve it within 72 hours of your report

Live batches

  • Demo class: always free — attend first, decide later. No payment is taken for demos.
  • Monthly fees: paid month to month. You may discontinue any time — no fee is charged for the following month once you inform us before it begins.
  • Mid-month withdrawal: if a student discontinues within the first week of a paid month, we refund the remaining month on a pro-rata basis; after the first week, the current month’s fee is not refunded.
  • If we cancel: if we cancel a batch or cannot provide the promised classes, we refund the unused fee in full.

How refunds are paid

Approved refunds are issued to the original payment method through Razorpay within 5–7 business days of approval. The time for the amount to reflect in your account depends on your bank.

How to request a refund or cancellation

Message us on WhatsApp at +91 70143 23661 or email hello@azoneclasses.com with the parent’s name, the payment reference/screenshot, and the reason. We respond within 24 hours on working days (Mon–Sat).